Question 1

How can I book an appointment?

Accepted Answer

You can book an appointment quickly and easily online.  Here you can also check current prices, availability and book 24/7 (even during closed hours).   An upfront payment will be required to secure your booking, this will go towards your final balance due.

Question 2

I can't see or find the appointment time I need?

Accepted Answer

If you can't see the date or time you need on our booking system, it is possible that there are no free slots available.  Please check Instagram & Facebook for any last minute booking availability.   As appointments do fill up fast, advanced booking is always recommended to get the time & date of preference.  Please note, same day appointments are not offered due to limited already pre-booked slots.

Question 3

Can I 'walk in' instead of booking an appointment?

Accepted Answer

Unfortunately, we do not offer any 'walk-in' services.  We work on an appointment basis to offer you a rush free, relaxed service for you to enjoy.   Please use our online booking system to check availability.  You can also add yourself to the waitlist if the date/time you need is unavailable.

Question 4

Why do I need to pay an upfront fee for my appointment?

Accepted Answer

All appointments first come first served and require a booking fee to secure your slot.  By paying the booking fee, your guaranteeing your appointment slot and agreeing to attend at the booked date/time.   Don't worry, your upfront payment goes towards your final balancet, meaning that you will only pay the remaining balance on the day.

Question 5

Can I bring my friend, partner or child(ren) with me to my appointment?"

Accepted Answer

Unfortunately, no extra guests, children or babies are allowed.  It's your own (very well deserved) pamper time, so it's best that you come alone, to enjoy your booked session to the fullest.

Question 6

Can I cancel my appointment?

Accepted Answer

A minimum notice is required to move, change or cancel appointments.  Should you need to cancel your appointment without the required notice, the following charges apply.   • Less than 48 hours notice = 50% of services charged • Same day or No show (not attend with no contact) = 100% of services charged   Any cancellation charge(s) are applied automatically; alternatively, charge(s) must be paid in full before any future appointments can be offered to you.

Question 7

Can I change or cancel my booking?

Accepted Answer

A minimum notice is required to change appointments.  If you need to change your appointment without the required notice, the following cancellation charges will apply.   • Less than 48 hours notice = 50% of services charged • Same day or No show (not attend with no contact) = 100% of services charged   Any cancellation charge(s) will be applied automatically.  These charge(s) will need to be paid in full before any future appointments can be offered.

Question 8

How often should I book in for infills?

Accepted Answer

The recommended time for infills and maintenance is 2-4 weeks; this is to avoid any damage to your natural nails.  As your nails grow, the products can become too heavy on your nails an cause lifting / breakages.   Infills over 4 weeks are charged as a full set due to more time and products needed to refresh your nails.  If you prefer nails without any regular maintenance, please choose the Aprés Gel-X nails option, which do not need infills.

Question 9

I've broken/damaged a nail, what should I do?"

Accepted Answer

Please book in for a repair as soon as possible.  Do not attempt to glue down or pull off your enhancement!    The cause of any breakage will be fully investigated.  A complimentary repair is offered within the first 7 days of application.  If the breakage is due not following aftercare, a minimum appointment fee will be charged.

Question 10

Why do infills cost more when left for over 4 weeks?

Accepted Answer

Infills are recommended every 2-4 weeks.  An 'infill' is filling the new growth between your cuticle and the enhancement only.  After 4 weeks, a simple infill will not be enough to restore your nails to their original condition.   Once your enhancements have grown over 4 weeks or more, the balance point of your nail will need correcting due to the extra growth; this takes longer than a standard infill appointment and uses more products.

Question 11

I have had my nails done elsewhere, can you infill them?"

Accepted Answer

Sorry, only nails applied here can be infilled or repaired.  Please book in for a full removal and a new set if required.

Question 12

Are the products you use cruelty free & vegan?

Accepted Answer

Yes, all acrylic and gel products used within the salon are vegan and cruelty free.    Only professional salon and premium quality products are used; all approved for use within the United Kingdom.    Absolutely no MMA (Methyl Methacrylate), or cheap, low quality products are used for your nails.

Question 13

How much will it cost for a custom set of nails?

Accepted Answer

This will depend on your chosen length, design & any extras i.e. bling etc.  There are a number of individual nail art packages available which include a set level and time of nail art.  Full bespoke designs will need to be quoted on request.   Very intricate nail art can take anything up to 45 minutes per nail, this can add up to 4 hours ontop of your regular appointment slot.  These longer appointments for times bespoke nail art is considered a 'double/triple' appointment slot and charged accordingly.   Feel free to send photo's of your design ideas to get an estimated cost.

Question 14

I'm not sure of the design I would like, can you help?"

Accepted Answer

Of course!  Please contact us before booking to discuss your requirements.   We'll ask for you send us a few photos (from Pinterest, Instagram, etc), so that we can get an idea of your nail style & personality.   It is important to know what you'd like beforehand so that enough time is allocated for your design.  A sample sketch of your design is offered as standard with bespoke sets, to help you see your design layout before it is created on your nails.

Question 15

How can I pay?

Accepted Answer

Once you have paid your booking fee online, the remaining balance is due in full at the time of your treatment.  Payments can be made with Cash, Chip & Pin, Contactless and Apple Pay (for transactions under £45).   All outstanding balances must be cleared before you leave the salon.  No offers to pay later or IOU's will be accepted.

Question 16

Can I get a refund?

Accepted Answer

As per booking policy, your upfront booking fee is non-refundable.  All payments made to us are non-refundable under any circumstances.   As a 'service based' business, no refunds are offered for any treatments carried out however, a complimentary (free) repair is available within the first 7 days.  In the unlikely event that you are unhappy with your service(s), please get in touch immediately to discuss.

Question 17

Where are you based?

Accepted Answer

Nzuri Nails is a studio salon located along the row of shops on Stafford Street, Walsall, WS2 8DR.    Only a short walk from Walsall town centre, you'll find the salon right next door to the fast food shop which is directly opposite Frank's Tailoring Store.

Question 18

Is there parking available?

Accepted Answer

There is free parking directly outside, and on the roads local to the salon.  Please note, there is a 2 hour limit when parking inside the restricted spaces (between 8am and 6.30pm, Monday – Saturday).   There is also a pay & display a short distance away on the Day Street Car Park (opposite Walsall Magistrates Court).

Sunday is free parking with no limit or restrictions, parking is available all day free of charge.

Question 19

What days do you offer training courses?

Accepted Answer

Training courses are planned well in advanced and take place on Thursdays, and the occasional Sunday.   Private 1-2-1 and 1-2-2 skill building sessions usually take place on a Sunday however, training on other days can be arranged upon request.  Please get in touch directly to discuss.

Question 20

Do you offer online training courses?

Accepted Answer

Yes, you can check out the online courses available here.  There are also skill building 1 to 1 online sessions available, if you are already qualified and would like to learn a specific skill.

Question 21

Are your courses linked to a specific brand?

Accepted Answer

Nzuri Nails accredited courses are 'generic' training courses.  This means that we are not linked or affiliated with any particular brand.    You will free to purchase and use any brand of product(s) following completion.

Question 22

What safety measures are you taking as a result of COVID-19?

Accepted Answer

A thorough risk assessment has been completed to ensure all necessary precautions have been taken to keep to safe.  You can read our most up to date information here.

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